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Citizen Charter

Time Schedules for Citizen’s Services

Sl. No. Citizen Chatter Days Time Responsible Person for Complain
1 Interaction with Municipal Officers/Employees Mon to Fri 10:30AM to 5:30 PM

Executive Officer

Sat 10:30AM to 2PM
2 Receiving letter or sale of forms in Counter Mon to Fri 1:30AM to 03:30PM

Bikash Datta

Sat 10:30AM to 12:30PM

Receiving/Collection of Property Tax

9:00AM to 1:00PM

Samarbijay Guhal

Water Levy

Subendu Bhattacharjee

4 Mutation of Holding 10 Days Chandan Sinha
5 Mutation of Certificate 3 Days
6 Water Connection 15 Days Subendu Bhattacharjee
7 Ferule Cleaning 5 Days
8 Ferule Cleaning (Emergency Cases) 3 Days
9 Sanction of Site Plan 10 Days Swapan Barua
10 Enlistment of Certificate/Trade License Advertisement Tax License 2 Days Nilmoni Das
11 License of Rikshaw/Rikshaw Van 1 Day
12 Certified copy of Assessment Register 2 Days Chandan Sinha
13 Review or Revelation 15 Days
14 Cleaning of Latrine by cess pool 10 Days Mrinal Kanti sarkar
15 Sanction of Building Plan (approved site plan) 10 Days Swapan Barua
16 Renewal of Building Plan 10 Days
17 Insurance of Death & Birth Certificate 1 Days Pradip Mandi
18 Replacement of Manhole 2 Days SK. Lalu
19 Replacement of Street Lamp 3 Days R.N. Banga
20 Comply/Reply against Public grievances 7 Days E.O./Concerned Deptt. Incharge
21 Receiving of Cash

Mon – Friday

10:30AM to 4:30PM


10:30 AM to 12:30 PM
22 Receiving of application for Death/Birth Certificate Pradip Mandi
23 Receiving of application for Trade License/Enlistment Bikram Singh